We at Ritvy Rig are committed to ensuring you’re satisfied with your purchase. Please read the following guidelines for returns and exchanges:
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Free Exchange for Mistakes on Our End
If we send you the wrong item (incorrect size, color, or a defective product), we will exchange it for the correct one at no cost to you. Simply reach out to us within 7 days of receiving your order, and we’ll handle the exchange process, including covering all shipping fees.
Returns for Personal Reasons
If you wish to return an item for personal reasons (such as changing your mind or selecting the wrong size), you will be responsible for paying the return shipping costs. Once we receive the item in its original, unused condition, we will process your return or exchange.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us through our Facebook page with your order details. Our team will assist you with the next steps.